Return Policy

At Sassy Owl Design, we pride ourselves on creating high-quality, print-on-demand products just for you. Since each item is made to order, returns are only accepted under specific conditions. We do strive to use reputable providers to avoid quality issues!

Eligible Returns

We will gladly accept returns if:

  • Misprinted Designs: The design on your product is significantly different from what you ordered.

  • Very Poor Quality: The product is defective or of very poor quality (e.g., rips, tears, severe misprints).

Non-Eligible Returns

We do not accept returns for:

  • Change of mind

  • Incorrect size or color choice (please double-check your order before finalizing)

  • Minor variations in print color or placement (these are normal in print-on-demand processes)

Return Process

  1. Contact Us: Email our customer service team at sassyowldesign@gmail.com within 5 days of receiving your order. Please include your order number, a description of the issue, and photos of the product if possible.

  2. Approval: Once your return request is reviewed and approved, we will provide further instructions for returning the item.

  3. Refund or Replacement: Upon receiving and inspecting the returned product, we will either issue a refund or send a replacement, based on your preference.

Additional Information

Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Processing Time: Refunds and replacements will be processed within 7-10 business days after we receive the returned item. We have to contact the product provider and work with them to get a refund for our costs!

Thank you for shopping with Sassy Owl Design. Your satisfaction is our priority, and we are here to ensure you love your purchase!